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The Best Practices for Managers and Supervisors

The command and control approach to managing personnel is the antiquated way managers used to conduct business back in the 20th Century. The rationale for the old top-down approach of management was a hold-over from the 19th Century where jobs were hard to find and talent was in short supply. Fast-forward to 2012, the job market has changed and even though it remains tight after "The Great Recession", wise managers understand that there is a pool of talent waiting in the wings and the economy will not remain in decline forever. An employer's market does not mean that managers and supervisors can treat employees like luggage at an international airport, but instead this provides an opportunity to cultivate the best talent available. Today's modern worker is more aware of the realities associated with the job market when it comes to developing and retaining skill-sets and understanding that the geographic constraints no longer holds talent hostage. Managers and superv...

Time Management in Daily Activity

Today, we all are rushing from project to project with little time left in the day for much more than collapse at the end of the day. The job doesn't matter. Whether you are a homemaker or an executive, makes no difference. We all have a daily agenda that has challenges and deadlines that must be met. Time management is essential to getting through the day and accomplishing our goals. If you are a homemaker and/or stay-at-home mom, you must manage your time in order to get everything accomplished for your family. Your challenge to get your family off to their own places, grocery shopping, trips to the dry cleaners, house keeping, laundry, meal preparation, and time for yourself, probably rounds out your day. As an executive, you may have meetings, conference calls, paper work and employee management. Sometimes, your day may extend into the evening hours, taking away time from your family. Managing your daily time is most important in your life to create a balance between work and...

An Effective Business Letter Writing

Everyone that owns a small business needs proficiency in writing business letters, whether the owner of the company writes the letters or an employee writes the letters. It does not require a course at a business school to learn to write effective business letters. It does however require a basic knowledge of correct grammar and punctuation. When sending a letter promoting your business, you want to make sure that you print it on company letterhead. You can do this yourself with the help of Microsoft Word or you can have letterhead printed for you by a printing company. I even use a copy of my letter head when writing business emails. Initially, you need to draft a test run of what you want to say to prospective customers. Once your thoughts and words are completed, get it in print! You want to start your letter with terms such as "Dear Customer" or "Greetings" or "To whom It May Concern". Your first paragraph should introduce yourself and your compan...

The Nonprofit Staff Recruiting Process

Just as important as getting the "right" people to sit on the board of directors is the importance of getting the "right" people to staff the organization. Like board members, staff are often recruited because they are passionate about the cause. They may have served as a volunteer in the organization or been a beneficiary of the programs or services provided by the NPO. While admirable, that's hardly enough and certainly not the most important criteria in recruiting and hiring staff. So if you want to improve your staff recruiting process so that you get it "right" more often, what are some of the things you need to keep in mind? Core Values and Core Purpose While it's important for board members to embody the core values and core purpose of the organization, it's a non-negotiable for staff, particularly the Executive Director. If your Executive Director doesn't model this and set the example, the staff can hardly be held accountable to...

The Essential in Strategic Planning

Strategic Planning is really two different things: Strategic Thinking and Execution Planning. Strategic Thinking should be happening all year long. Execution Planning happens annually and quarterly. Strategic Thinking is working through several key areas that define who you are as a business and result in a strategy, hopefully a very simple one-phrase strategy. For example, the Southwest Airlines strategy is Wheels Up. Planes in the air make money and planes on the ground don't. If you examine everything they do and you'll see it all aligns with this one phrase. To turn their airplanes around quicker than anyone else they don't use assigned seating, so their customers are pushing each other down the aisle to get the plane loaded. They also manage their labor relations such that their pilots are willing to help the baggage handlers and their flight attendants are willing to help those that clean the planes, all to get those plans in the air. They also only use one airplane...

The Strategic Planning V3

The words "strategic planning" send chills down the spine of most reasonable people. That's due in part to less than positive experiences in a process that was called "strategic planning." Given the option of watching paint dry or engaging a strategic planning process, most would choose the former. Consultants like me share a significant degree of the blame for this reality. Many of us have made an abomination out of a process that reasonably should invigorate, energize, and inspire leadership teams of nonprofit organizations and businesses alike. The Problem The problem, at least in part is that strategic planning has been marketed as an event. You have an offsite kumbaya gathering of the executive leadership to do strategic planning. You meet for a day or perhaps two and at the end of it you emerge with an extensive work of art called a "strategic plan." Most often it promptly gets forgotten and there is little if any follow through on the conversa...

Writing a Business Plan

What is a business plan used for? Writing a business plan is not just a necessary tool for business start up. A solid plan will lead your business on the path you wish it to follow. Good business planning will serve as a roadmap to the future of your business by allowing you to properly allocate resources, focus on key business points, and prepare for any opportunities or problems that may arise as you look ahead. How to Write a Business Plan While there are no strict rules for writing a business plan there are some guidelines that you can follow that will ensure your business possesses a professional and effective plan. The amount of information and level of detail included will depend on the intended audience. For external audiences such as investors, lenders and government agencies your plan will be much more detailed and in-depth. For internal audiences such as upper management or board of directors the information can be less detail oriented and more goal focused. In either cas...